🌾 Prairie Duds – Frequently Asked Questions
Orders & Production
Q: How does your print process work?
A: Every Prairie Duds item is made to order. Once you place your order, your design is professionally printed or embroidered on one of our Gildan garments. Making each piece just for you helps reduce waste and ensures your apparel is made fresh—not sitting on a shelf waiting for someone to love it.
Q: How do I place an order?
A: Browse the shop, choose your favorite design, select your size and color, then head to checkout. Once your order is confirmed, we'll get to work creating it.
Q: Can I change or cancel my order?
A: Because production begins quickly, changes or cancellations need to be requested within 12 hours of placing your order. After that, your item may already be in production.
Shipping & Delivery
Q: When will my order ship?
A: Production usually takes 2–5 business days. Once your order is ready, you'll receive a shipping confirmation email with tracking information.
Q: How long does shipping take?
A: Most orders arrive within 3–10 business days after production, depending on your location. During holidays or busy seasons, shipping may take a little longer.
Q: Do you ship outside of Canada?
A: Yes! We currently ship throughout Canada and the United States.
Q: How can I track my order?
A: As soon as your order ships, we'll email you a tracking number so you can follow it all the way to your mailbox.
Sizing & Products
Q: What apparel do you print on?
A: Our t-shirts are printed on the Gildan 5000 Heavy Cotton® tee, while our crewnecks and hoodies are printed on Gildan Heavy Blend® garments. We chose them because they're durable, comfortable, and built for everyday wear—from mornings at the barn to evenings on the couch.
Q: How do your shirts fit?
A: All of our apparel features a classic unisex fit and generally runs true to size. If you prefer a more relaxed or oversized look, sizing up is always a cozy choice.
Q: How should I care for my garment?
A: Wash inside out in cold water and tumble dry on low or hang to dry. Avoid ironing directly over the printed or embroidered design to help keep it looking its best.
Returns & Exchanges
Q: Do you accept returns or exchanges?
A: Since every item is made to order, we can't accept returns or exchanges for incorrect sizing or change of mind. If your order arrives damaged or there's a printing issue, please contact us within 14 days of delivery and we'll make it right.
Q: What if I entered the wrong shipping address?
A: If you notice an error, contact us as soon as possible. We'll do our best to update it before production or shipping begins, but once an order has shipped, we can't guarantee address changes.
Custom Requests
Q: Do you offer custom designs?
A: Sometimes! We occasionally take on custom requests depending on our schedule. Feel free to reach out through our Contact page—we're always happy to hear your ideas.
Gifts & Packaging
Q: Do you offer gift wrapping?
A: Not yet. Your Prairie Duds order will arrive securely packaged and ready to keep for yourself... or give away if you're feeling generous.
